Shield Low Voltage Shop

Return Policy

Last updated: October 30, 2026

We want you to be confident in every product you buy from us. If something isn’t right, here’s exactly how returns work at Shield Low Voltage.

30-day returns

You may return most new, unopened products within 30 days of delivery for a full refund. Items must be in their original packaging, with all accessories, cables, mounts and documentation included.

Opened items

Opened products in resellable condition may be returned within 30 days and are subject to a 15% restocking fee. Items with missing parts, damaged packaging or signs of installation may be refused or receive a reduced refund.

What can’t be returned

• Installed equipment — once a device has been professionally installed, it’s covered by our workmanship warranty and the manufacturer’s warranty rather than the return policy
• Special-order and custom items — products ordered specifically for your project (custom cable lengths, special finishes, non-stocked models)
• Cut cable and consumables — wire cut to length, connectors, and opened consumable packs
• Gift cards and services — monitoring, labor and service visits are governed by their own agreements

Defective products

If a product arrives damaged or fails out of the box, contact us within 30 days and we’ll exchange it or refund it in full — no restocking fee, and we cover the return shipping. Past 30 days, we’ll help you through the manufacturer’s warranty process; for equipment we installed, that help is part of the deal.

How to start a return

1. Email info@sshpros.com or call (928) 843-7767 with your order number and the item you’re returning
2. We’ll confirm eligibility and send you a return authorization with the return address
3. Ship the item back (tracking recommended), or drop it off at our Lehi office by appointment: 135 E Backhand Ln, Lehi, Utah 84043

Return shipping is paid by the customer unless the return is due to our error or a defective product.

Refunds

Once we receive and inspect the item, refunds are issued to the original payment method within 5–10 business days. We’ll email you when the refund is processed; your bank may take a few additional days to post it.

Exchanges

The fastest exchange is a return plus a new order. If you bought the wrong model for your system, call us first — we’ll tell you what actually fits before anything ships back and forth.

Questions

Anything unclear, or a situation that doesn’t fit the boxes above? Contact us — a human at our Lehi office answers, and we’d rather solve it than argue about it.